TERMS OF SERVICE


Last Updated: January 28, 2026

Welcome to Ruggerod! Please read these Terms of Service carefully before using our website or making a purchase. By accessing or using our Site, you agree to be bound by these terms.

1. GENERAL INFORMATION

  • Store Name: Ruggerod
  • State: 115 S Palm Ave, Ontario, CA 91762, United States
  • Business Type: Direct-to-Consumer (DTC) Online Retailer
  • Products Offered: Rugs, bath mats, throw blankets, and related home textile items

These Terms apply to all users of our website, including visitors, customers, and anyone interacting with the Site.

2. ACCEPTANCE OF TERMS

By using this Site or placing an order, you agree to comply with these Terms of Service and any additional guidelines, rules, or policies referenced herein.

If you do not agree to these Terms, you should not use the Site or make purchases.

3. ELIGIBILITY

You must be at least 18 years old to use this Site or place an order. By using the Site, you represent and warrant that you meet this age requirement.

4. ACCOUNT CREATION

You may create an account to facilitate purchases and track orders. You agree to:

  • Provide accurate and complete information
  • Keep your account credentials secure
  • Notify us immediately if your account is compromised

You are responsible for all activity that occurs under your account.

5. ORDERS AND ACCEPTANCE

All orders are subject to acceptance by Ruggerod. We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Correct errors in pricing, product descriptions, or other information
  • Limit quantities for certain products

Payment must be successfully processed for your order to be confirmed.

6. PAYMENT

We currently accept PayPal as the primary payment method. By completing a purchase, you authorize us to charge your payment method for the total order amount, including applicable taxes and shipping fees.

All payment information is handled securely by our trusted payment provider.

7. SHIPPING AND DELIVERY

  • We ship orders within the United States only.
  • Estimated delivery times, handling times, and shipping fees are described in our Shipping Policy.
  • Risk of loss passes to the customer once the order is handed over to the carrier.

Delays caused by carriers, weather, or other unforeseen circumstances may occur, and we are not responsible for such delays.

8. RETURNS, REFUNDS, AND CANCELLATIONS

Please refer to our Refund Policy and Cancellation & Payment Policy for details about:

  • Eligibility for returns or cancellations
  • Return methods and restocking fees
  • Refund processing
  • Damaged or defective items

9. PRODUCT DESCRIPTIONS AND IMAGES

We make every effort to provide accurate and detailed descriptions and images of our products. This includes:

  • Product dimensions, materials, and care instructions
  • Colors, patterns, and textures
  • High-resolution images showing multiple angles

However, variations may occur due to:

  • Monitor or device display differences
  • Manufacturing processes or handcrafting variations
  • Lighting conditions in product photography

We do not guarantee that product descriptions or images are error-free, complete, or current. Customers are responsible for reviewing all product information before purchase.

10. INTELLECTUAL PROPERTY

All content on this Site, including but not limited to text, graphics, logos, images, icons, designs, software, and code, is owned by Ruggerod or its licensors and is protected under copyright, trademark, and other intellectual property laws.

You may not:

  • Copy, reproduce, republish, upload, post, transmit, or distribute any content from the Site
  • Use our intellectual property for commercial purposes without prior written consent
  • Remove or alter copyright, trademark, or other proprietary notices

All trademarks, service marks, and logos used on the Site are the property of their respective owners. Unauthorized use of any intellectual property is strictly prohibited.

11. USER CONDUCT

You agree not to:

  • Violate any applicable laws or regulations
  • Interfere with the operation or security of the Site
  • Attempt unauthorized access to the Site, accounts, or systems
  • Collect personal information of others without consent

We reserve the right to suspend or terminate accounts for violations.

12. ONLINE WEBSITE TERMS

By using this Site, you agree to the following:

  • Third-party Links: The Site may contain links to third-party websites. We are not responsible for the content or practices of these sites.
  • Site Availability: We may temporarily restrict or suspend access for maintenance, updates, or technical issues.
  • Prohibited Actions: You may not use the Site to transmit malware, spam, or other harmful content.
  • Monitoring: We reserve the right to monitor Site usage for security, compliance, and quality control.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Ruggerod is not liable for any indirect, incidental, or consequential damages arising from:

  • Use or inability to use the Site
  • Product defects, delays, or damages during shipping
  • Unauthorized access to data or accounts

Our total liability for any claim is limited to the amount paid for the product(s) in question.

14. INDEMNIFICATION

You agree to indemnify and hold harmless Ruggerod, its affiliates, employees, and partners from any claims, damages, or expenses arising from:

  • Your use of the Site
  • Violation of these Terms
  • Violation of applicable laws or regulations

15. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

Any disputes arising under these Terms will be resolved exclusively in the courts of that state.

16. CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Updates will be posted on the Site with a “Last Updated” date. Continued use of the Site after changes constitutes acceptance of the revised Terms.

17. CONTACT INFORMATION

For questions about these Terms, orders, or policies:

  • Email: support@ruggerod.com
  • Support Time: 8:00 AM - 5:30 PM (EST), Mon - Fri
  • Address: 115 S Palm Ave, Ontario, CA 91762, United States
  • Response Time: We aim to respond within 30 days