SHIPPING POLICY

Thank you for choosing to shop with us. Please take a moment to review our shipping policy for details on order processing and delivery.

Product Information

We specialize in rugs, bath mats, and throw blankets. Every order is properly prepared and packaged before shipping to ensure it arrives in good condition.

Shipping Location

We currently ship orders within the United States only.
At this time, we do not offer international shipping, and orders placed with shipping addresses outside the U.S. cannot be fulfilled. We appreciate your understanding as we focus on providing reliable domestic delivery.

Shipping Fee

  • Flat shipping rate: $4.99 per order

Handling Time

  • Handling time: 2 – 3 business days
  • Business days are Monday through Friday, excluding weekends and public holidays
  • Daily cut-off time: 3:00 PM (local time)
    Orders placed after the cut-off time will be processed on the next business day.

Shipping Time

Estimated shipping time: 4 – 6 business days

Please note that shipping times are estimates and may be affected by factors beyond our control, including but not limited to:

  • High order volumes during peak seasons
  • Weather conditions
  • Carrier delays or service disruptions
  • Incorrect or incomplete shipping information provided at checkout

Total Delivery Time

Total delivery time is calculated as:
Handling time + Shipping time
→ Estimated delivery: 6 – 9 business days

Shipping Partners & Order Tracking

We partner with reliable carriers such as UPS and FedEx to ensure safe and timely delivery.
Once your order has shipped, a tracking number will be sent to your email so you can follow your shipment’s progress.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us promptly. We will work with the shipping carrier to investigate and assist in resolving the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, feel free to reach out:

  • Email: support@ruggerod.com
  • Support Time: 8:00 AM - 5:30 PM (EST), Mon - Fri
  • Address: 115 S Palm Ave, Ontario, CA 91762, United States

We strive to respond to all shipping-related inquiries within 12 business hours.