CANCELLATION & PAYMENT
Thank you for shopping with us. Please review the information below regarding order cancellations, modifications, payment methods, and checkout security.
Order Cancellation
You may request to cancel your order within 12 hours of placing it.
After this period, orders may already be in processing or preparation, and we are unable to support cancellations.
To request a cancellation, please contact us as soon as possible with your order details.
Order Modification
We can assist with modifying order information, including:
- Shipping address
- Recipient name
- Phone number
Order modifications are accepted as long as the order has not yet been handed over to the shipping carrier. Once the package is with the carrier, changes can no longer be made.
Refund for Cancelled Orders
If your cancellation request is approved, a refund will be issued to your original payment method.
Refunds are processed within 10 days. The exact time it takes for the refund to appear may vary depending on PayPal’s processing time.
Payment Method
We currently accept PayPal as our payment method. PayPal allows you to pay securely using your PayPal balance, linked bank account, or credit/debit card.
Payment Security
All PayPal transactions are protected using advanced encryption technology and comply with PCI-DSS security standards.
Your payment details are handled directly by PayPal and are never stored on our servers, ensuring a safe and secure checkout experience.
Checkout Issues
If you experience any issues during checkout or payment, please contact us immediately so we can assist you in completing your order smoothly.
Contact Us
If you have any questions regarding cancellations, payments, or security, feel free to reach out:
- Email: support@ruggerod.com
- Support Time: 8:00 AM - 5:30 PM (EST), Mon - Fri
- Address: 115 S Palm Ave, Ontario, CA 91762, United States
Response Time
We strive to respond to all inquiries within 12 business hours.